Terms of Service us

These Terms of Service (the “Agreement”) are an agreement between blacklabelhost.com, (“Black Label Host ” or “us” or “our” or “we”) and you (“User” or “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Black Label Host and of the Black Label Host Website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services. Infringement of these terms may result in:


  • Cancellation or Removal of material(s) from your service(s) without prior warning.



  • We hold the right to modify these terms without notice.

    Billing:

    Refunds may be provided within 24 hours of first purchase if we are found to be at fault, subject to support given priory. After this period, no refunds will be available. Refund claims that do not fit these criteria will be refused. Inappropriate use of chargebacks or disputes may result in account termination, along with termination of services linked to this account, in addition you may be denied access to any other Black Label Host Services without prior notice.

    Packages purchased from us may not be redeemed for cash or resold, this could result in the termination of your account or further legal action. You are liable for all purchases or changes that are made to your account. This includes packages purchased by mistake, unwanted packages, etc. Prices are also subject to change without notice. All Game Panel based services will be automatically provisioned quickly after the first payment has been recieved. If for any reason this is not the case, the user should attempt to contact support. In the event of support being unable to provision the service, a refund will be considered assuming the issue is Host related. We reserve the right to deny service and /or support to any user. Terminated packages cannot be recovered or renewed, server /service data is wiped after termination.*

    (*Excluding Corporate backups.)

    Payments:

    Payments are made through PayPal, BitCoin or Dodge Coin using Coin Gate, in addition, we also accept Debit /Credit Card Payments, which are handled by Stripe. Through making your payment you accept not only our and our Providers Terms and Conditions but also the Hetzner Acceptable Use Policy.

    If a payment is missed, your service will be suspended. You will receive 3 email notices stating your payment has been missed, therefore after this probation period, we reserve the rights to terminate your service without any additional notice - This may cause loss of data, we are not obliged to recover this from Corporate or Client backups.

    Server Terms:

    Illegal, copyright infringing or stolen content on your server may result in termination, or removal of such material, without prior notice - This includes cracked, nulled and leaked content. We do not guarantee 100% up-time, although aim for it. We will also not be held responsible for server side lag caused by customization by the User. Nor will we be held responsible for data loss from any services. We reserve the right to terminate any service at any time. Black Label Host cannot be held responsible for actions performed by its users, such as donations, or illicit actions.

    The installation of “.dll” files is currently allowed, although should it be found that a user is uploading maliciousness files regardless of the upload method, all linked services will be terminated with immediate effect, further action may be taken. Black Label Host relies on the user themselves to ensure all files they upload are legitimate and are safe. An attempt to bypass resource restrictions such as the slot limit is in violation of our terms. Damage to a server caused by modification by us requested by the user is the liability of the user who requested it. IPs of users or players may be null routes, blocked from our services, at any time. An example of this would be an IP being blocked for committing a Denial of Service attack.

    All 'Standard', Slot based Server's have a minimum slot requirement of "10", our 'Premium' /Resource based Server's allow the user to define a limit, which can be lower than 10, assuming the provided Service supports it. All of our pre-defined Game Panel based services are provisioned with a max-database limit of 3, additional databases can be purchased through the Client Area - Databases will not be transferred to another service.

    By purchasing any of our addons through the Client Area, you are aware and are accepting that at present all addons are manually provisioned, which may result in a longer 'setup' period. Our resource based Servers are be based on either RAM or CPU usage, this will vary depending on which the Service favours - Resource upgrades can be purchased through the Client Area.

    You as the Server owner are responsible for the content and services that run and that are stored on it. Our Virtual Private Servers must not be used to host, provide or otherwise promote illegal or mature content. Using our VPS's for 'mining' is strictly prohibited and could result in your service being terminated without notice. We do not throttle or impose any limits with regards to the bandwidth on any of our VPS's, any limits that may be in place would be imposed by the provider.

    By purchasing any of our VPS addons, you are agreeing to provide us with temporary root SSH access to the machine, which will be used to complete the requested installation /configuration. A refund will not be provided, if the user fails or refuses to provide the nessesary server access, we shall not be liable for any data-loss or other issues that may occur during insallation. Furthermore, all sensitive /personal data should be removed from the machine, prior to the installation taking place, it is soely the client's responsibility to confirm this has been done and we will not be held responsible for any failure to do so. We reserve the right to remove any Node from our Game Panel without prior notice or consultation should we believe the user is either in breach of our TOS, or is otherwise abusing the access by trying to impact other users experience in a negative mannaer.

    All of our Nodes are set to "0%" over-alloaction, regardless of the Service under no circumstances are more resources allocated that we have available to us.

    Privacy:

    Black Label Host will not share customer data with third parties unless the user is consulted and is in agreement prior. Financial information such as credit /debit card details is not stored.