Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details which may be used as additional authentication at a later date.

When do we collect information?

We collect information from you when you place an order, use Live Chat or otherwose enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, participate in a live chat, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve our customers.
  • To allow us to better serve you in responding to your service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries.)
  • How do we protect your information?

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possiblew we use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via a Secure Socket Layer (SSL). We have implimented a variety of different security modifications and improvements, which may be in effect when a user places an order, enters, submits, or accesses their client information, or uses the live chat feature. All transactions are processed through a gateway provider and are not stored or processed on or by our servers.

    Do we use ‘cookies’?

    We do not use cookies for tracking purposes, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since all browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookie settings. If you turn cookies off, some of the features that make your site experience more efficient and enjoyable may not function properly.

    Third-party disclosure:

    We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information.

    Third-party links:

    We do include and offer third-party products /services on our website.


    Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.


  • We have not enabled Google AdSense on our site but we may do so in the future.

    UK Online Privacy Law:

    According to the UK Privacy Law, we agree to the following:

  • Users can visit our site anonymously.
  • Once this Privacy Policy has been created, we will add a link to it on our homepage or as a minimum, a page accessible after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page.
  • You can change your personal information by logging in to your Client Account.
  • How does our site handle Do Not Track signals?

    We honour do not track signals and do not track plant cookies, or use advertising when a do not track (DNT) browser mechanism is in place.

    Does our site allow third-party behavioural tracking?

    It’s also important to note that we allow third-party behavioural tracking although we do not specifically market to children under the age of 13 years old.

    Fair Information Practices:

    The Fair Information Practices Principles form the backbone of Privacy Law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email within 7 business days.

  • We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    CAN SPAM Act:

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Email Subscriptions:

    If at any time you would like to unsubscribe from receiving future emails, you can email us at: "", we will promptly remove you from ALL correspondence.