FAQ

In order to begin hosting your dream website you only need 2 things, both of which are listed below:

  • A domain and a Web Hosting Package.


  • A domain is also known as the 'URL' is what appears at the top of the page in your internet browser currently, you will see:

  • "https://blacklabelhost.com/faq"


  • The domain for this is "blacklabelhost.co.uk" the other parts such as the "https" and "/faq" are things that can be set up and configured in a variety of ways at a later point.

    So you have your stunning Website, and your perfect Domain but need to make it live and viewable to the thousands? This is where your Web Hosting Package comes in, in brief, it is what makes the files your upload viewable from practically anywhere in the world.

    Here at Black Label Host, we offer 3 tiers of Web Hosting designed to fit your needs:

  • Basic, Professional, and Premium.


  • If you find that your needs fall into the middle somewhere then please contact Support and we may then be able to arrange a custom package for you at a special price.

    All of our Web Hosting Packages have been configured with our Billing System to automatically create and deploy once the first initial payment has been received and verified.

    Once this has occurred you will receive an email shortly after with your account details and other important information.


    We highly recommend you keep this in a safe place!

    Once you have all of your Website files stored locally on your machine somewhere, you will need to have 2 things handy:

  • Your Web Hosting account details and a FTP Client, such as Filezilla.


  • You will first need to connect to your FTP Server using the details provided to you, these can also be found in cPanel. (If you did not receive them automatically you may be required to create an FTP Account inside of cPanel yourself, see below.)

    Once connected to your FTP Server, open up the "Public_HTML" folder, this folder is where your content needs to be located in order for it to be viewable and accessible to the outside world - Drop all of your Website files in here.

    Your Website files should include either an "index.html" or "index.php" page, this is the page that is loaded by default when navigating to your domain. If you do not have this, by default you will be presented with an Internal Server error message.

    Believe it or not, the above is a very common question, that gets asked a lot.

    So you have just finished creating and uploading your dream Website, and have got your Web Hosting Package all setup but yet can't seem to access the site?

    First, off you should check you have the domains name Server's pointing to the Host's, for Black Label customers this information is sent to you via email.

    After doing so there is a time period you have to wait regardless of host, or domain provider, ranging from 24-48 hours. It is during this period that the changes you just made to the Name Servers propagate, also know as take effect.


    This process cannot be sped up by us, your domain provider or anyone, it is simply a waiting game.

    To begin you will need your Client Area details handy.

    Navigate to https://blacklabelhost.com/order and log in, select your Web Hosting Package and then "cPanel". From here you can scroll down until you see "FTP Accounts" from here you should proceed to fill out all fields as required.

    Please note, the "FTP Directory" box allows you to restrict which folders the user is able to access. If you are creating an account for yourself or someone who will need access to "Public_HTML" and folders on the same level as it, ensure the box has nothing additional entered in it, after the pre-defined content. This will allow the user to access all files and folders without restrictions.

    To begin you will yet again need your Client Area details handy.

    Navigate to https://blacklabelhost.com/order and log in, select your Web Hosting Package and then "cPanel". From here you can scroll down until you see "FTP Accounts"

    Proceed to create the account as normal (for assistance, please see above.) The only thing we have to change here is, "Directory" if I for example have a domain of:

  • Test.BlackLabelHost.com

  • and in my FTP files I have a folder inside "Public_HTML" called "For_Test_Users_Only"

    And want to restrict this new FTP user's access to only that folder, I would ensure I have the following inside of the "Directory" bar:

  • /home/Test.BlackLabelHost.com/Public_HTML/For_Test_Users_Only
  • Once you have logged into your Client Area, and have accessed cPanel you will need to scroll down until you see "Sub Domains" from here you can simply enter the Sub Domain you wish to add, along with the domain it is to be added to. The document root will automatically be populated once the 2 above fields have been filled out. For most users, we suggest leaving this at its default setting.

    Once you have filled out all of the required details, you can select "Create", the Sub Domain may not be accessible straight away as you will have to create "A Records" for it, pointing to your Web Hosting Package and then wait the propagation period again.


    A Pro Tip:
    If you know what Sub Domain you would like in advance, create the "A Record" as soon as possible, as the propagation period will have them started, and may have even completed, meaning you don't have to wait after creating the Sub Domain.

    There's no doubt about it, Databases are very useful things if you know how to use them. Read below to find out how to create your very own SQL Databases here at Black Label Host.

    Please begin by logging into your Client Area, and loading up cPanel. Once cPanel is loaded, scroll down to the "MySQL Database Wizard", this process will guide you through not only creating your Database but also creating a User and assigning them to said Database.

    Once you have run through the process, you can your new Database from cPanel by clicking on "phpMyAdmin"

    Our Premium Game Server Packages have been configured with our Billing System to automatically create and deploy once the first initial payment has been received and verified, with regards to Standard Packages, or in the event of a module error, the server will be deployed as soon as a SMT Member is available.

    Begin by navigating to:

  • https://gamepanel.blacklabelhost.com


  • Simply enter the credentials provided to you via email.

    In the unlikely event that you don't recieve an email you was expecting from the Game Panel, please first of all attempt a password reset, if you recieve that email then we know the Panel is working fine, if not please check the Announcements in the Client Area, or on Discord to verify if we are aware of any issues.

    You sure can! It's easy to upgrade to the next package on the line, simply submit a Support Ticket, and we will be right on it for you.

    Our Panel provides users with access to a simple and elegant File Manager, along with S(FTP.) We suggest using the File Manager for small file modifications, and S(FTP) for things like uploading new maps.

    You can configure your (S)FTP settings by logging into the Game Panel, clicking on Configuration, and SFTP Settings, from here simply pop them into your FTP Client and away you go!

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